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Professional Bio
Marilyn Suttle is a bestselling author and international speaker. She helps leaders and teams communicate under pressure, build resilience, and perform at their best, whether they’re facing a customer or a colleague.
Known for blending research, relatable stories, and practical tools, Marilyn gives audiences strategies they can put into action immediately. Her “Suttle Shifts” help people manage pressure, communicate with intention, and sustain both wellbeing and performance.
Her reputation started with customer experience, and it’s grown from there. Marilyn is the author of three books, including Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan and Taming Gladys! Her work has been featured in The New York Times, Inc., Psychology Today, and other national media. She was ranked No. 3 on the 2026 Global Gurus list of the world’s top customer experience professionals.
Known for blending research, relatable stories, and practical tools, Marilyn gives audiences strategies they can put into action immediately. Her “Suttle Shifts” help people manage pressure, communicate with intention, and sustain both wellbeing and performance.
Her reputation started with customer experience, and it’s grown from there. Marilyn is the author of three books, including Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan and Taming Gladys! Her work has been featured in The New York Times, Inc., Psychology Today, and other national media. She was ranked No. 3 on the 2026 Global Gurus list of the world’s top customer experience professionals.